Searching for the best CRM software can be an expensive process, as it requires a time of research and deep pockets. For every organization, it's an essential question if they want to be open source or not. Customer Relationship Management(CRM) can help you maintain a quality relationship with customers. 

However, the budget is always the biggest concern of businesses when implementing a system to keep up with today's competitive business environment. Fortunately, there are many CRM solutions that you can use for free and open source. 

Some of them are offered by vendors who wish to sell their enterprise products. And the other ones are developed and maintained by a community of developers who want to dominate the sales and marketing technology.

In this blog, we've shared the best CRM open-source software and its benefits, which will help you with a complete overview of which one you should optimize for your business

What do you mean by Open Source CRM?

If an app is open-source, it means the source code is publicly available. It also allows you to modify its original design free of charge. Open CRM also gives organizations complete control over the CRM solution.

You may further develop the open-source CRM to meet the best requirements for business goals. Open source CRM is best for both small and large businesses.

Advantages of Open Source CRM

1. Free of Cost

The most favourable reason to consider open-source CRM is generally that most CRM systems are accessible. The source code is accessible to everyone, so it can be modified as per your requirements. You also save money and license charges by open-source CRM.

2. Fully Customized

The CRM system aims to satisfy all the customers' needs and requirements, but it isn't easy to build one-size-fits-all CRM software. However, the open-source CRM is fully customizable as the source code can be altered. 

There is no need for customers to pay for irrelevant features which they never use.

3. No ‘Stuck-Up'

Open source CRM will not require you to pay for the initial cost of CRM and also pay for the license. It can also be used freely without any binding. 

4. Easily Manageable

Open source CRM is user-friendly and can be installed at multiple locations as per your requirements. There is no need to track or monitor the license issues.

5. Offers Continuous Improvements

The open-source CRM is accessible to everyone to fix bugs and add new features using their experiences. In this way, software gets more modified as time passes.

6. Requires Fewer Resources

There is no need to implement as many resources as required in other traditional software. You can explore the existing codes also for a better understanding of CRM.

10 Best Open-Source CRM Software

1. HubSpot CRM

Source

HubSpot CRM free version automates menial tasks, manages leads, and stores a database of one million contacts. It also provides access for unlimited users and unlimited access.

Features of HubSpot CRM

  • Customizable dashboard
  • Email tracking
  • Meeting scheduling
  • Live chat
  • Prospect training
  • Gmail and Outlook integration

Pricing Plan

It is available for free.
The paid version starts from $50/user/month.

2. Vtiger CRM

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Vtiger is an easily customizable CRM leveraged by the sales team in over 300,000 companies to boost sales revenue and performance. You can also use it to run marketing campaigns and keep track of leads, opportunities, and workflows.

Features of Vtiger CRM

  • Email response cloud
  • Forecasting
  • Internal chat integration
  • Lead nurturing
  • Customer service analytics
  • Campaign management and many more

Pricing Plan

Free version and paid ads are available.

3. Odoo CRM

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Odoo has a customized architecture that lets you mix and match different features. Odoo CRM also plugs into the 10,000 apps in the vendor's orbit, configured to integrate seamlessly with one.

Features of Odoo CRM

  • Modern user interface
  • Leads Nurturing
  • Online Acquisition
  • Pipeline management
  • Revised configuration options

Pricing Plan

It is free, and paid add-ons are available.

4. Espo CRM

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EspoCRM is an open source CRM that offers fully-featured sales automation for lead tracking and opportunities. It also allows you to track activities and follow up on specific records beneficial for your work.

Features of Espo CRM

  • Sales automation
  • Marketing automation
  • Customer support
  • Customization
  • Analytics and many more

Pricing Plan

Contact EspoCRM for pricing details.

5. Suite CRM

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Suite CRM aligns all the sales, marketing, and services teams with custom mules, layout, and relationship development tools that will help your IT department too. It offers real-time dashboards.

Features of Suite CRM

  • Customizable templates
  • Email management
  • Reporting & statistics
  • Third-party integrations
  • API

Pricing Plan

Pure SuiteCRM is free.
A free trial of 30 days is also available for all SuiteCRM.
Paid plan starts from $123/month for ten users.

6. Oro CRM

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Oro CRM is considered the most reliable and flexible open-source CRM. You also get a 360-degree view of customer information. It is the best solution for leveraging customer data, building relationships, and increasing sales.

Features of Oro CRM

  • Marketing automation
  • Segmentation
  • Social media integration
  • Territory management
  • Email marketing and many more

Pricing Plan

Open source edition is available for free.
You may contact vendors for enterprise access.

7. X2CRM

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X2CRM is an open source CRM that is available for both on-premise and cloud-based open-source solutions. It also shares code through GitHub, SourceForge, and Bitnami so that anyone can customize it accordingly as per their requirements.

Features of X2CRM

  • Workflow automation
  • Marketing automation
  • Security
  • Reporting
  • Restful API

Pricing Plan

The open-source version is available for free.
Paid configurations are also available.

8. Civi CRM

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CiviCRM is a cloud-based open-source CRM that is highly customizable and free to use and develop. It offers a variety of tools such as fundraising, grand tracking, event planning, and member management.

Features of CiviCRM

  • Email management
  • Account integration
  • Case management
  • Email marketing

Pricing Plan

It is available for free.

9. Axelor CRM

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Axelor CRM is a complete suite for ERP, CRM and BPM. It is incredibly available as an open-source CRM. In addition to web apps, it also offers mobile apps for Android and ios. It's the best choice to keep up across multiple platforms.

Features of Axelor CRM

  • API
  • Accounting integration
  • Activity dashboard
  • Alerts & notifications
  • Applications management
  • Billing and invoicing

Pricing Plan

It is available for free.

10. Zurmo CRM

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Zurmo is a fully customizable open source CRM specially designed for small businesses. You can create and maintain a custom CRM system to ensure that future updates will not break your installation.

Features of Zurmo CRM

  • API
  • Contact management
  • Email marketing
  • Mobile Access
  • Reporting analytics

Pricing Plan

The free version is available, and the paid version starts from $35/month/user.

In a Nutshell

Many open source CRM options are available in the market; choosing the perfect one is still a significant challenge. We've provided the best open source CRM software to the best of our knowledge. You can go with them to get some ideas about the open source technologies for developing your business.

If you are considering trying out open source CRM, then I must say these are the best ones that I have recommended. For more information about open source CRM, you may reach out to us.

Frequently Asked Questions

SuiteCRM and EspoCRM are well-regarded open-source CRM options.

One widely used open-source CRM software is SuiteCRM.

There are both free and paid CRM options available, depending on the software you choose.

Odoo is an open-source and modular CRM software.