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The Belgian delivery service provider Record Express has its own amazing and unique success story. They have been delivering to their clients since the 1990s. With digital transformation, they realized the power they could unleash by leveraging the power of technology.
The proven track record of webdew, upfront communication, good turnaround time, experienced professionals, and quality work inspired the client to choose webdew. Their requirements from webdew were HubSpot development, integration, and HubSpot management so that they could easily streamline and boost their sales, marketing, and service. Read on to know how webdew helped Record Express fulfil their goals.
Project Overview
As we already mentioned, IT has a big part to play in facilitating the services that Record Express offers its clients. Thus, they needed a reliable software suite to streamline and boost their sales, marketing, and service.
Record Express needed a HubSpot service provider who would not only get them started with HubSpot but also take care of the development and management. webdew is a HubSpot Diamond Certified Partner Agency in India that has earned Diamond partner’s honor in a brief period. Record Express chose webdew to help them on their HubSpot journey.
Additionally, the client needed a new website to optimize their digital identity and remove the pre-existing website’s loopholes. The highly dedicated team at webdew comprises HubSpot certified digital marketing experts, business analysts, web designers, and developers who can resolve any HubSpot related issues that our clients may have.
Thus, they had all the resources and the workforce to carry out this massive project. Right from consultation to onboarding, our team of professionals took care of every requirement that our clients had and provided them with the best results.
Their main goals were:
- To provide Record Express with HubSpot development services.
- To provide HubSpot management services.
- To train the clients’ teams in HubSpot management and help them with onboarding.
- Remove limitations and optimize the web design.
- Enhance lead generation, following inbound methodology.
While completing the project, the following instructions were shared with the team:
- Follow the brand specifications, including the brand colors with some variation.
- The fonts will be provided.
Background
Record Express is a Belgium-based delivery company that has been operating since 1993. They offer a variety of services to their clients, completely adapted to their needs and requirements. They believe in value and consistency, and they have a dedicated support team to resolve any possible customer queries 24/7.
They also have a track and trace service, supported by IT solutions to ensure their delivery service is on time, and their workforce is streamlined. The success of Record Express lies in its idealistic qualities and the synchronized workflow it follow.
>The Challenges
- The client primarily spoke German and had a difficult time communicating in other languages. webdew had to take it slow and make sure they had a clear understanding of the client’s needs and requirements.
- webdew had to do the background research on their own to learn about their services so that their designers could maintain absolute relevancy.
- HubSpot tools were absolutely new for them; webdew had to make sure they could operate on them without difficulty.
Danish and his team helpes us to dive into Hubspot and to understand all the deep aspects of the tool. Since day one, from onboarding to the final launch and the daily use, they were present, helped us and gave us precious advises. Thank you for your constant support!
Record Express Daniel Renous, CEO
The Pathway to Results
HubSpot Development
A website is equivalent to the face of a brand or a company in the current times. It does not serve a company well to have a website that lags in terms of features or design. When team Record Express came to webdew, they had the following problems:
- Unconvincing UI
- Lack of CTA
- Insufficient Forms
webdew’s web designers and developers quickly analyzed the issues and concluded that it would be best to create the website from scratch. Thus, without compromising the quality, webdew recreated the entire website and revamped the entire design.
webdew integrated all the features specified by the client and removed all the bloatware to create a clean and high-performing website, enhancing their lead generation.
HubSpot Onboarding
Once webdew team was thorough with the development, they had one more responsibility: assisting Record Express team members with onboarding. webdew not only provided consultancy but also made sure that their client was hands-on with workflows, triggers, outcomes, etc.
webdew has HubSpot certified experts present at every step of the process and make onboarding comprehensive and convenient. They made sure that their client had no problem getting started and operating comfortably on HubSpot.
HubSpot Management
HubSpot helps its users bring the entire marketing funnel together. Its powerful tools are hassle-free and empower companies to gain more control. HubSpot management is crucial for clients to make sure the devices are working in sync and delivering their best.
HubSpot tools for the client supercharge their business and grow bigger. webdew team effectively took care of the management services and is still associated with Record Express.
Results
webdew always believes in punctuality and consistency. Maintaining the track record, webdew delivered the website just in time and conducted the onboarding so that the team members could get on with their operations as soon as possible.
The client was delighted with the quality of the service that webdew delivered. webdew is glad that Record Express is one of their retainer clients and continues to receive their services.
Their website is up and running without any drawbacks!
Feedback
Danish and his team helped us dive into Hubspot and understand all the deep aspects of the tool. Since day one, from onboarding to the final launch and daily use, they have been present, helped us, and given us precious advice. Thank you for your constant support!
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