Every industry is evolving, and the products and services must be updated and made accessible to the users. Along with the product, reviews are important and must be given and taken. 

Many review platforms have made it easier for CRM users to get honest reviews and make decisions before purchasing. CRM is booming, and choosing the best CRM software that is well-suited for your business is required. 

When you have both positive and negative feedback for your goods, it shows that you are being open and honest about your business practices. In addition to influencing a buyer's purchasing decision, regular customer reviews help your product pages rank higher in organic search results.

In this blog, let us look into the reviews left by Salesforce users and evaluate Salesforce as a CRM. We will also dive into the integration features of the CRM. 

What is Salesforce CRM?

Salesforce.com, a cloud computing firm headquartered in San Francisco, California, is the owner of the Salesforce CRM platform. Salesforce CRM is a cloud-based CRM that can be set up and managed without the help of IT professionals. One need only sign in to establish a direct line of communication with the clientele.

Every facet of your business's customer interactions, from advertising to after-sales care, can be managed in Salesforce. CRM is available to any business that wants to take a more holistic approach to managing customer interactions without investing in specialized software or costly server infrastructure.

Salesforce versions cater to different types of customers. It comes in different packages, including the Group, Professional, Enterprise, and Performance (For Sales Cloud). Organizations can pick which Salesforce CRM edition best suits their needs and objectives. It's important to know that there are many editions with varying prices.

Honest Salesforce Review

1. Review 1


With over 13000 reviews, Salesforce has a rating of 4.3/5 in the G2 Crowd platform. Salesforce Sales Cloud is also rated as one of the best and top CRMs by users in the G2 platform. 

The highest-rated features of this CRM are the breadth of partner applications, contact & account management, performance, and reliability. The lowest-rated features of Salesforce CRM, according to G2 Crowd, are mobile user support, social network integration, and social collaboration features. 

2. Review 2


With 300+ reviews in Gartner, Salesforce CRM has an overall rating of 4.4/5. It was recommended by 83% of reviewers. Customers/users have rated 4.1 for Evaluation and contracting, 4.3 for Integration and deployment, 4.3 for Service and support, and 4.5 for Product Capabilities of the various Salesforce features. 

3. Review 3


TrustRadius review platform considers Salesforce as a top-rated CRM software. The platform has over 3000 reviews, and the average rating is 8.2/10. The CRM is also considered as one of the best for ‘Best Value of Price' and ‘Best feature set.'

Salesforce Pros and Cons

Pros of Salesforce CRM

1. User-Friendly Software

The software is intuitive and simple to use. There is a straightforward navigation bar located at the very top of the window. The tabs have been organized into a number of distinct categories, including Home, Accounts, Contacts, Leads, Opportunities, Campaigns, Files, and Forecasts, to name just a few examples.

2. Highly Customizable Dashboard

After logging in, the dashboard of the tool will present you with a wide variety of report widgets, which will provide you with an overview of how well your business is doing. Your company's sales representatives can access real-time summaries of consumer data as well as other pertinent statistics.

3. Social Capacities

Because the social media function of the tool and the news feed operate in a manner that is quite similar to that of Facebook, users will find that the tool is not only very easy to use but will also feel very comfortable doing so.

Directly from the dashboard, you have the ability to conduct a speedy search across the news stream, instantaneously submit status updates, share links, and upload files.

4. Integration Options

Beyond customer relationship management, Salesforce is well-known for its extensive ecosystem. It offers a complete set of integration options and tools, as well as a platform for building applications on top of Salesforce.

Salesforce's compatibility with third-party applications is practically boundless, allowing users to easily integrate it with everything from an ERP to a personal planner.

By using AppExchange (Salesforce's app marketplace) apps, Salesforce Connect, or Force.com, you can easily integrate Salesforce with any program, centralizing your operations and ensuring that all of your data is shared with connected systems.

Salesforce's pre-packaged integration options have their own set of technological constraints. Therefore, building new tools or modifying current ones for your project may be necessary. In addition, the implementation period for some sophisticated integration projects can be time-consuming. 

Cons of Salesforce

1. Complexity

Salesforce's strongest feature is also its biggest downfall for smaller companies. As a result of the fact that it is such a durable solution, it is a good option for a number of small firms that are experiencing expansion.

However, people with small and medium businesses that do not truly require such a comprehensive software solution may find the application to be overly complicated and difficult to use. For small organizations that don't have a specialized sales staff or their own lead-generation and sales solutions, Salesforce can be a complex solution. 

2. Troublesome Technical Support

Companies have also voiced their dissatisfaction with the helpdesk solution's troublesome technical assistance, particularly the ease with which the tool's salespeople can be replaced from time to time.

Difficult reporting

When using Salesforce, reporting even the most fundamental of information can, at times, be a very complicated process. When compared to the other elements of the helpdesk service, the ability to generate reports is not as user-friendly as the others.

High pricing

Pricing is another potential challenge for some smaller firms. Even though the helpdesk solution has pricing that is low enough that even small enterprises can afford it, you could run into problems when it comes to customizing the software or when you choose to use third-party solutions.

Wrapping up

Salesforce CRM is a comprehensive solution for larger or scaling enterprises with loads of customization and integration demands. This is not a standard business solution.

Salesforce CRM can help any organization if they can afford the products. Salesforce offers the most customization and integration.

If the features included in your Salesforce CRM cloud account's base plan aren't enough, you may be looking at significant price increases. This requires configuring Salesforce software with the Salesforce staff. Most small businesses will find other CRM systems better and simpler than Salesforce CRM.

Also, read the blog on Honest HubSpot CRM review and its integration for all businesses. To know more about CRM software and what suits your business, visit www.webdew.com or contact us!

Frequently Asked Questions

Yes, Salesforce is widely considered one of the leading and most effective CRM systems.

Salesforce is generally considered more user-friendly and cloud-based, while SAP CRM has more extensive integration capabilities. The choice depends on specific business needs.

Salesforce is often considered the No. 1 CRM in the world.

Some popular CRM software options in India include Salesforce, Zoho CRM, and Freshsales. The best CRM for your needs would depend on your organization's requirements.