Your customers are important, and that is the main reason why you should care about boosting customer relationships. For this, CRM software and tools prove to be your business's best friends.

Marketing, sales, and customer service can all be integrated into a single CRM system, making it ideal for businesses of all sizes. Moreover, CRM tools have a lot of benefits, one of which is integration with other applications, tools, etc.

Without integration, your employees will be in a dilemma to communicate efficiently and make informed decisions about customer service and sales. This could also hinder the company's workflow.

Even though Gmail is widely used, Outlook by Microsoft is also one of the main email platforms. When it comes to email clients, Litmus says Microsoft Outlook is the most commonly used one in the business world.

In this blog, let us explore 7 CRM tools for Outlook Integration.


Top 7 CRM Tools for Outlook Integration


Salesforce is the most widely used customer relationship management tool because it can be used by companies of any size. It has positioned itself as the sole software seller that can meet all your business needs thanks to its high degree of adaptability.

Salesforce offers a variety of pricing tiers so that organizations of all sizes may take advantage of the platform to raise internal efficiency and guarantee the success of marketing initiatives. In addition to its large and active developer community, Salesforce also offers reasonably priced services.

With the Salesforce-Outlook integration, many features, including Contact information management, Group Emails, Live Support, Lead Registration and Capture, Lead Rating, Forecasting, etc., are available. 


When it comes to customer relationship management (CRM) tools that can be synced with Outlook, HubSpot is next on the list. HubSpot's customer relationship management features provide a solid groundwork for contact management, simplifying your workload.

There's a free tier that nevertheless provides a lot of features. In addition to providing real-time insight into your sales pipeline, HubSpot's Outlook connection makes it easy to keep track of all of your email correspondence from within the platform. HubSpot's Outlook add-in can be accessed online.

To implement this connection, a HubSpot Outlook add-in must be upgraded. If you can utilize a web browser, it can support an infinite number of users. Templates, email tracking, meetings, and sequences are just some of the powerful HubSpot tools you can utilize without ever leaving Outlook.


Integrating Zoho with Outlook makes for a handy contact management system. The Outlook integration allows you to access CRM features straight from your mailbox. A company that relies significantly on its marketing department to generate leads will benefit most from using Zoho CRM.

The leads created by using this product can be monitored through its social media integration. Thanks to the Zoho Outlook add-in, you can always access the most recent versions of your customers' profiles directly within Outlook.

The prices for Zoho's services are in the middle of the pack, and they offer all of the typical CRM functionalities. Both premium, fee-based options and a free, more limited plan with some CRM functionality are offered.


Pipedrive is an intuitive sales CRM with powerful add-ons and an efficient user interface. Thanks to features like Campaigns, Pipedrive is now the go-to CRM for email marketing. 

By purchasing Campaigns and integrating it with Outlook, you'll have the ability to design templates, send drip emails to segmented lists using your company's Outlook email as the sender, communicate with leads who respond to your campaign, and assess the efficacy of your emails without ever having to leave either platform.

Campaigns is an add-on for Pipedrive that transforms the sales CRM into an email marketing platform, although there are customers that would rather pay a flat rate.


Microsoft offers a CRM solution called Dynamics 365. Microsoft Dynamics 365 has the flexibility to be used both online and offline. Additionally, Microsoft Dynamics 365 is a dependable option if you already use the Microsoft Office suite for things like document management, email, storage, and more.

Since everything can be done directly in Outlook without ever having to access the Dynamics365 user interface, the Dynamics connection with Outlook is, without a doubt, the best option. Because Outlook and Dynamics 365 are both developed by Microsoft, users should expect fewer compatibility concerns and better integration assistance.

There is a wide variety of packages available, each including helpful extras like Microsoft Relationship Sales, which gives salespeople the ability to tailor their interactions with leads. Both the desktop and web-based Outlook clients can be seamlessly integrated with Microsoft's CRM applications and enterprise resource platform, Dynamics 365.


Nimble's Outlook CRM integration helps you centralize and organize your contacts within Outlook. For sales teams who conduct a significant amount of work on social networking sites like LinkedIn, this is one of the best alternatives currently available on the market.

The Nimble platform is built around contact management, allowing salespeople to compile in-depth profiles of leads based on their social media activity. In addition to facilitating quick re-entry into conversations, the platform logs every social contact that sales representatives have with leads.

Nimble's tagging and segmentation feature aid in maintaining an orderly inbox and customer relationship management database for a discounted annual rate.


Keap is a workable alternative to using spreadsheets for managing and organizing customer information if you run a small business or are an entrepreneur who is interested in making the switch from using spreadsheets.

Keap's customer relationship management system integrates seamlessly with Outlook to provide instantaneous access to your email inbox in addition to payment, invoicing, and communication tools. Landing pages may be created and hosted on the platform, and there is robust email automation to help salespeople follow up with leads.

In addition, Keap alerts you when you have new lead emails, messages, or calls, allowing you to respond swiftly. The system can potentially be integrated with online stores. Features such as quote management and reporting for sales and marketing are additional advantages.

Wrapping Up

The ability to integrate and upgrade a CRM is perhaps its most impressive quality, as it will allow organizations to expand and improve their operations indefinitely. Any old customer relationship management system won't do; you need to choose the one that works best for your business at a price you can afford.

If you use Microsoft Outlook for email marketing campaigns or if you nurture customers via individual emails, you will benefit from a comprehensive CRM software solution. You may push yourself higher and achieve your sales goals more quickly if you find one that integrates well with Outlook.

We're positive that one of the CRMs mentioned above will serve your business needs. If you are still stuck with the decision and wish to know more on CRM, visit or contact us straightaway.

Frequently Asked Questions

Yes, Zoho CRM offers seamless integration with Outlook, allowing users to sync their email, contacts, and calendar information between the two platforms. This integration streamlines communication and ensures that customer data is accessible within the CRM.

A CRM Outlook plugin is a software add-on that enhances the functionality of Microsoft Outlook by connecting it to a Customer Relationship Management (CRM) system. It enables users to access CRM data, manage customer interactions, and create records directly from their Outlook inbox.

Yes, several CRMs offer integration with Outlook. These integrations enable users to link their email communication and appointments with CRM data, enhancing customer relationship management without leaving the Outlook environment.

While Microsoft Office does not include a dedicated CRM tool, it offers Dynamics 365, which is Microsoft's suite of business applications that includes CRM capabilities. Users can integrate Dynamics 365 with Outlook to manage customer relationships, track sales, and improve customer engagement within the Microsoft ecosystem.