Services Provided
Client Overview
Time Doctor is a world-leading time-tracking and productivity platform, empowering organizations in over 100 countries to manage remote and hybrid teams with unmatched efficiency, accountability, and insight.
Challenges
- Avoid overloading the internal team – Time Doctor didn’t want their staff to spend time on HubSpot management tasks, as it would take focus away from core business activities.
- Efficient daily HubSpot management – They needed someone to look after everyday operations in HubSpot, such as running campaigns, updating pipelines, and keeping the CRM organized.
- Full utilization of HubSpot features – The goal was to make the most of HubSpot’s tools for capturing leads, automating sales follow-ups, and improving customer service so no opportunity was missed.
Solution
webdew managed and set up HubSpot for Time Doctor from start to finish across Marketing Hub, Sales Hub, and Service Hub for 12 months, working closely with their strategy team to get things done smoothly.
Marketing Hub
- Lead capture forms – Forms were added to key web pages so visitors could quickly share their contact information, making it easier to collect leads.
- Personalized mobile-friendly emails – Email campaigns were created that addressed recipients directly and looked great on mobile devices, increasing engagement.
- Organized CRM contact lists – Contacts were sorted and labeled in HubSpot using specific details (properties) so they could be easily found and targeted later.
- Conversational inbox with chatbots – A smart inbox was set up with chatbots that could answer questions, send relevant resources, and direct messages to the right person automatically.
- SEO-optimized blogs and landing pages – Content was written and designed to rank better on search engines, helping bring in more visitors.
- SEO topic clusters – Groups of related content were created around key topics to strengthen search rankings, and their performance was regularly tracked.
- Social media planning and analytics – Posts were planned ahead, scheduled for the right times, and monitored to see which ones performed best.
- Conversion-focused landing pages – Landing pages were built using templates that worked well on mobile and were designed to turn visitors into leads.
Sales Hub
- Automated follow-ups – Instead of manually sending reminders or emails, the system automatically sent follow-up messages and created tasks, ensuring no potential customer was forgotten.
- Personalized sales emails – Sales reps could send tailored emails to individual prospects and schedule them for the best time, making the outreach more effective.
- Live chat for instant help – A chat feature was added to the website so sales reps could talk directly with visitors, answer questions right away, and guide them through the next steps.
- Custom dashboards and reports – Special dashboards were built to give a clear, real-time view of sales numbers, team performance, and progress toward targets.
- Automated workflows – Routine sales processes were automated, and different tools were connected to save time and reduce errors.
- Multiple deal pipelines – Separate pipelines were created to manage different sales processes, which made forecasting and tracking deals more accurate.
- Salesforce and HubSpot sync – Data between Salesforce and HubSpot was kept in sync automatically, so both systems always showed the same, updated information.
- Multi-currency tracking – The system could now handle deals in different currencies, making it easier to manage international sales.
- Lead scoring – Each lead was given a score based on how likely they were to buy, helping the sales team focus on the best opportunities first.
Service Hub
- Automatic ticket updates – Whenever a customer service ticket moved to the next stage, the status changed automatically so customers stayed informed without extra work from the team.
- Smart ticket routing – The system automatically sent each case to the right team member, so issues were handled faster and by the right person.
- Custom service reports – Detailed reports were created to see how quickly and effectively the service team was solving customer problems.
- Centralized conversations – All customer chats, emails, and messages were kept in one shared inbox, making it easier for the team to respond.
- Organized pipelines – Separate ticket systems were built for different locations, brands, or teams, helping avoid confusion.
- Detailed performance tracking – Reports were made to check how many tickets came in, what kinds of problems customers faced, and how fast the team responded.
- Reusable email templates – Pre-designed emails were created so the team could reply quickly and keep communication consistent.
Execution Approach
- Dedicated Project Manager for smooth communication – One person was assigned as the main point of contact between Webdew and Time Doctor. This made communication easy, ensured nothing got missed, and helped keep the project moving without delays.
- Worked with client’s strategy and content – Instead of creating new strategies, designs, or written content, the team followed exactly what the client provided. This meant no coding or creative work was needed, the focus was purely on implementing and managing tasks in HubSpot.
- Feasibility checks and solutions for technical issues – Before starting a task, the team checked if it was technically possible in HubSpot. If something couldn’t be done exactly as planned, they suggested alternative ways to achieve the same result.
- Shared time estimates before starting work – For every task, the team told the client how much time it would take. This helped the client plan better and know when to expect completion.
Impact
- Fully optimized HubSpot setup – HubSpot was fine-tuned for all areas, marketing, sales, and service. So every feature worked efficiently and supported the client’s goals.
- Clearer sales and service tracking – Custom reports were created to give a clear view of how the sales and service teams were performing, helping with better decision-making.
- Better lead capture and nurturing – Forms, automation, and follow-ups were improved to collect more leads and build stronger relationships with them over time.
- Faster, more organized communication – All messages from prospects and customers were managed in one place, with automation to respond quickly and keep conversations moving smoothly.
Conclusion
This case study shows how a well-managed HubSpot setup can transform the way a business runs its marketing, sales, and customer service operations. By streamlining daily processes, improving lead capture, and enabling better tracking through custom reports, Webdew helped Time Doctor operate more efficiently without adding pressure on their internal team. The result was a fully optimized HubSpot environment that supported growth, boosted team productivity, and strengthened customer relationships.
Looking to get the most out of HubSpot for your business? Partner with webdew and let our experts manage, optimize, and scale your HubSpot platform so you can focus on what matters most, growing your business.
