How to unenroll contacts from a Sequence in HubSpot

When you enroll a contact in a sequence, then the sequence will immediately execute the first step of the sequence. Contacts can then be unenrolled from that sequence manually or automatically.

Automatic unenrollment

Contacts will be unenrolled from a sequence automatically when any one of the following event happens:

  • The contact replies to any one of the emails in your sequence. But, out-of-office replies will not cause unenrollment.
  • The contact sends an email to you, not as part of the sequence, but from the email address that was enrolled.
  • The contact sends an email to you from an alias of the email address that you enrolled in the sequence. This activity will not be shown on the contact's timeline.
  • The contact is associated with the same company as another contact who already has replied to a sequence email. This will happen if you have selected the Unenroll contacts from the same company checkbox in your sequence settings. 
  • The contact books a meeting with you, or books through a meetings link in one of the sequence steps. Meetings booked through the Schedule tab on the contact record or directly on an integrated Google Calendar will unenroll the contact if the user whom the contact books with is the same user who originally enrolled the contact in the sequence.
  • The contact unsubscribes through the unsubscribe link in the sequence.
  • The contact's email address bounced, may be due to an incorrect email address.

A contact can be unenrolled from a sequence automatically if one of the following event happens in your HubSpot account:

  • The sequence is deleted from your HubSpot account.
  • The user who created the sequence is deleted or downgraded or from your HubSpot account.

Manual unenrollment

You can also manually unenroll your contacts at any time. You can unenroll individual contacts from the contact's record or from the contact profile when using the HubSpot Sales email extension. Or, you can unenroll multiple contacts from the sequence summary page. 

Manually unenroll a contact from the contact record

 

  • Go to Contacts > Contacts in your HubSpot account.
  • Click the contact you want to unenroll.
  • Click Unenroll above the contact's image in upper left.
  • Click Unenroll contact in the new box.

Manually unenroll a contact from the Scheduled tab in Sequences

 

  • Go to Automation > Sequences in your HubSpot account.
  • Click the Scheduled tab.
  • Hover over a contact which is active in your sequence and click Unenroll.
  • Click Yes, Unenroll in the new box.

Manually unenroll a contact from the Sequences summary page

 

  • Go to Automation > Sequences in your HubSpot account.
  • Click the name of the sequence
  • Scroll down to the Status, click Actions and select Unenroll.
  • Click Uneroll contact in the new box.